Terms of Service

1. Service description

Zylinxo provides software tooling for field-service businesses (“providers”) — including scheduling, dispatch, staff management, quoting, invoicing, and payment tooling. Providers are independent businesses: Zylinxo is not a party to the service agreement between a provider and their customer, does not perform the underlying services, and does not employ provider staff.

Payments are processed via Stripe Connect. Each provider holds their own Stripe connected account; charges made through Zylinxo are made on the provider's account, and payouts flow to the provider's bank account under Stripe's terms.

2. Accounts & acceptable use

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your workspace, including actions taken by staff members you invite.

• Do not use the platform for unlawful, fraudulent, or deceptive activity.
• Do not charge customers without a valid authorization for the charge.
• Do not misrepresent your business identity, services, or pricing.
• Do not attempt to circumvent platform security, rate limits, or access controls.

3. Payments & provider liability

You are responsible for all charges made through your account. As the merchant of record for your customers, you — not Zylinxo — are liable for the goods and services you sell and the charges you initiate.

You agree to reimburse Zylinxo for any chargebacks, disputes, refunds, fines, penalties, and negative balances arising from charges made through your account, including amounts Stripe debits from Zylinxo as the platform when your connected account cannot cover them. Zylinxo may set off such amounts against your future payouts, or invoice you directly for them, at our discretion.

By using payments on Zylinxo you also agree to the Stripe Connected Account Agreement, including the Stripe Services Agreement it incorporates.

4. Provider obligations to customers

• Provide accurate quotes, pricing, and service descriptions.
• Obtain a valid authorization before charging a customer's card, including for off-session charges against a card saved on file.
• Honor your own refund and cancellation policies, and process legitimate refunds promptly.
• Keep evidence of work performed (photos, checklists, signatures) sufficient to substantiate charges if disputed.

5. Third-party integrations

The platform can connect to third-party services on your instruction. Every such connection is optional: nothing is exchanged until you connect it, and disconnecting stops the exchange.

QuickBooks Online. If you connect your QuickBooks company, you authorise Zylinxo to read from and write to it on your behalf — creating and updating customers, invoices, payments and refund receipts, and reading your tax codes — as described in our Privacy Policy. Your use of QuickBooks is additionally governed by your own agreement with Intuit; we are not a party to it. You are responsible for the accuracy of your books, and for reviewing what is synced.

Records already written into your QuickBooks company remain in Intuit's system under your control. Disconnecting the integration, or closing your Zylinxo workspace, does not remove them.

6. Intellectual property

Zylinxo retains all right, title, and interest in the platform — its software, design, documentation, and trademarks. Nothing in these terms transfers any of that to you.

Subject to these terms and payment of any applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to use the platform for your own business for as long as your workspace is open. You may not copy, resell, reverse engineer, or create derivative works from the platform, and you may not use it to build a competing product.

7. Your data

You own your data — your customer records, jobs, quotes, invoices, and the content you upload. You grant Zylinxo the licence needed to host, process, transmit, back up, and display it in order to operate the platform for you, and to send messages on your behalf. We do not sell it, and we do not use it to train machine-learning or AI models.

You are responsible for having a lawful basis to give us the personal data of your own customers, and for the accuracy of what you enter.

On termination, you may request an export of your data before or within 30 days of closing your workspace. We then delete it on the schedule set out in our Privacy Policy — within 90 days of closure, except financial records we must keep for 7 years for tax and accounting purposes, records Stripe retains under its own obligations, and anything already written into your QuickBooks company.

8. Termination & suspension

We may suspend or terminate your workspace if you breach these terms, if your dispute or refund rate is excessive, if Stripe restricts your connected account, or if we reasonably suspect fraud or risk of loss. You may close your workspace at any time; clauses concerning liability, reimbursement, and setoff survive termination for charges made before closure.

9. Disclaimer of warranties

The platform is provided “as is” and “as available”. To the maximum extent permitted by law, Zylinxo disclaims all warranties, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted or error-free, that defects will be corrected, or that any third-party service it connects to — including Stripe, Intuit, or an SMS carrier — will be available. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

10. Limitation of liability

To the maximum extent permitted by law, Zylinxo is not liable for indirect, incidental, or consequential damages, loss of profits, or loss of data arising from your use of the platform, and our aggregate liability is limited to the fees you paid to Zylinxo in the twelve months preceding the claim.

11. Changes to these terms

We may update these terms. For any change that materially affects your rights or obligations we will give you at least 30 days' notice by email to your account address, or by notice in the application, and will update the “last updated” date above. Continuing to use the platform after a change takes effect means you accept the updated terms. If you do not accept them, close your workspace before the effective date.

12. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. The courts of Ontario have exclusive jurisdiction over any dispute arising from these terms, and you consent to their jurisdiction.