Terms of Service

1. Service description

Zylinxo provides software tooling for field-service businesses (“providers”) — including scheduling, dispatch, staff management, quoting, invoicing, and payment tooling. Providers are independent businesses: Zylinxo is not a party to the service agreement between a provider and their customer, does not perform the underlying services, and does not employ provider staff.

Payments are processed via Stripe Connect. Each provider holds their own Stripe connected account; charges made through Zylinxo are made on the provider's account, and payouts flow to the provider's bank account under Stripe's terms.

2. Accounts & acceptable use

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your workspace, including actions taken by staff members you invite.

• Do not use the platform for unlawful, fraudulent, or deceptive activity.
• Do not charge customers without a valid authorization for the charge.
• Do not misrepresent your business identity, services, or pricing.
• Do not attempt to circumvent platform security, rate limits, or access controls.

3. Payments & provider liability

You are responsible for all charges made through your account. As the merchant of record for your customers, you — not Zylinxo — are liable for the goods and services you sell and the charges you initiate.

You agree to reimburse Zylinxo for any chargebacks, disputes, refunds, fines, penalties, and negative balances arising from charges made through your account, including amounts Stripe debits from Zylinxo as the platform when your connected account cannot cover them. Zylinxo may set off such amounts against your future payouts, or invoice you directly for them, at our discretion.

By using payments on Zylinxo you also agree to the Stripe Connected Account Agreement, including the Stripe Services Agreement it incorporates.

4. Provider obligations to customers

• Provide accurate quotes, pricing, and service descriptions.
• Obtain a valid authorization before charging a customer's card, including for off-session charges against a card saved on file.
• Honor your own refund and cancellation policies, and process legitimate refunds promptly.
• Keep evidence of work performed (photos, checklists, signatures) sufficient to substantiate charges if disputed.

5. Termination & suspension

We may suspend or terminate your workspace if you breach these terms, if your dispute or refund rate is excessive, if Stripe restricts your connected account, or if we reasonably suspect fraud or risk of loss. You may close your workspace at any time; clauses concerning liability, reimbursement, and setoff survive termination for charges made before closure.

6. Limitation of liability

The platform is provided “as is”. To the maximum extent permitted by law, Zylinxo is not liable for indirect, incidental, or consequential damages, loss of profits, or loss of data arising from your use of the platform, and our aggregate liability is limited to the fees you paid to Zylinxo in the twelve months preceding the claim.

7. Governing law

These terms are governed by the laws of the jurisdiction in which Zylinxo is established (final jurisdiction wording to be confirmed during legal review), without regard to conflict-of-law rules.